Respond to customer enquiries and reservation requests via phone, email, and messages
Assist guests in selecting the best options to suit their preferences and needs
Accurately input and maintain reservation details in our system
Inform guests about hotel services, current promotions, and special packages
Modify or cancel reservations as required, ensuring guest satisfaction
Work closely with the Front Office and Sales teams to deliver seamless service
Handle guest concerns or complaints in a courteous and solution-focused manner
Keep accurate and organized records of customer interactions and bookings
Follow company procedures and policies relating to reservations and payments

Reservation Agent