Reporting to the Assistant Director of Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:
- Coordinate and manage daily catering orders, functions, and events.
- Communicate with clients to understand their catering requirements and preferences.
- Prepare quotations, menus, proposals, and event-related documents.
- Coordinate with the kitchen, service team, and other departments to ensure smooth operations.
- Ensure food preparation, presentation, delivery, and service meet company standards.
- Coordinate event setup, service arrangements, and breakdown.
- Monitor catering schedules and ensure timely execution of all orders and events.
- Maintain accurate records of catering bookings, client details, orders, and invoices.
- Follow up with clients regarding confirmations, changes, and special requirements.
- Liaise with suppliers and vendors when required to ensure timely availability of products and services.
- Assist in monitoring catering costs, inventory, equipment, and supplies.
- Handle client feedback, requests, and complaints professionally and promptly.
- Support the Catering Manager in planning and executing large-scale events.
- Ensure compliance with food safety, hygiene, and company policies.
- Assist in promoting catering services and developing strong client relationships.
- Conduct post-event follow-ups to ensure client satisfaction.