Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.
Leave Management Analyst (Night Shift)
As a Leave Management Analyst, you will be an essential member of the team who will liaise with stakeholders and colleagues of different levels.
What can you expect?
Opportunity to enhance your skills and knowledge on Leave Management and work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
You will be joining a leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
A fast-paced, exciting and friendly culture
You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance
What you will be rewarded with?
A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
Competitive pay, full benefits package
Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
We will rely on you to:
Utilizes case management software to effectively manage end-to-end process of employee leaves: through employee's return-to-work and/or transition to LTD; includes, but is not limited to, following the wizard based questions to confirm policy applicability/eligibility and explain job protection rights; initiating required correspondence; liaising with 3rd party vendors for medical information; confirming and documenting FMLA related absences and completing all required tasks as indicated by the case management software work/task list.
Follows Standard Operating Procedures (SOPs) and company policies as well as Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk; escalates cases to higher level for guidance and resolution.
Updates and maintains the HR Systems of Record with all information pertaining to an employee’s leave; includes, but is not limited to, updating the employee’s record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee’s attendance record, and documenting all activity into case management tool.
Provides timely, accurate and detailed leave of absence policy, job protection, and leave approval/denial communications to employees and their managers/HR business partners by initiating required correspondence and notifications within AbsentSoft; provides supporting research and documentation for situations that require escalation.
Utilizes data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded; communicates effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceeded.
What you need to have:
Bachelor’s Degree Holder.
Effective communicator, both verbally and written, with strong interpersonal skills
Demonstrable experience in handling employee or customer concerns
Ability to adapt and be flexible in a dynamic environment
Excellent organizational skills and collaborate with colleagues
Proficient skills with MS Office Suite – Excel, Word and PowerPoint
Amenable to work on Night Shift
What makes you stand out:
Experienced working in HR with sound background in Shared Services or supporting global colleagues
Experienced BPO professional with experience handling US clients.
Sound knowledge on group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being