At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
The Actuarial Practice of Oliver Wyman works with companies to manage property and casualty, life and annuity, and healthcare risks across a broad range of industries. Our firm assists with quantification of risk and loss exposures, and provides advice on external business strategy, internal risk management, implications of mergers and acquisitions, and new product development. We use mathematical and statistical modeling skills and our qualitative assessment methodologies to assist our clients in evaluating and addressing risk. We offer solutions so our clients may manage and prepare for the potential financial consequences of uncertain future events.
For more information, visit oliverwyman.com, or follow us on LinkedIn and X.
Job Overview:
The Assistant Human Capital (HC) Manager plans and administers human resources activities for Oliver Wyman Actuarial colleagues in multiple offices across the US. Will provide frontline HR support to employees and management along with providing regional support to the HC Operations team. Responsibilities include the coordination and support of a variety of Human Capital activities, including but not limited to the assigned Region/Offices. This person will assist with initiatives to help build and maintain a strong office community in an inclusive and positive office environment. Activities may include program administration, policy and procedure implementation support, payroll and benefits employee assistance, onboarding and orientation, employee engagement, and employee relations. Over time, this person will increasingly serve as a business partner to colleagues and leaders. In addition, this role will likely provide ad hoc support for colleagues in Bermuda and the Cayman Islands.
This is a hybrid role requiring 3 days per week in our Atlanta office. There is no option to be fully remote.
Key Responsibilities:
Program and Policy Administration
Provide guidance and answer questions on policy interpretation, ensure uniform and equitable application of policies and procedures.
Administer Talent Management programs, such as leaves, rotations, and work schedule changes; process in-country transfers; generate and distribute appropriate documentation.
Support processing of immigration requirements in partnership with Global Mobility.
Administer OW Actuarial Study Program.
Maintain time off tracking/reporting, and data for service awards.
Enter employee transactions and draft related documents for new hires, transfers, manager changes, pay changes, status/role changes and terminations. Ensure and request required approvals are obtained.
Provide assistance to resolve payroll and benefit issues and answer general questions.
Stay up-to-date on program/policy changes within OW Consulting to ensure consideration is given to whether these should apply within OW Actuarial.
Pre-Hire, Orientation, Terminations
Ensure new hires have first day logistics and details, including required paperwork, such as I9s in the US and authorized work documentation.
Organize and conduct Day 1 orientation (schedule presenters, order lunch, reserve meeting rooms).
Coordinate with departments to address specific onboarding requirements.
Deliver presentations that meet high quality standards.
Process new hire paperwork.
Troubleshoot operational issues (such as travel, expense and IT).
Conduct exit interviews for departing employees.
Other HC Activities
Provide guidance to employees relating to confidential matters.
Distribute employee communications as required.
Manage required documentation in accordance with legal and company requirements, ensuring accuracy and completeness.
With guidance from HR Director and/or OW Colleague Relations Team, perform and support employee investigations when required. Ensure enforcement of disciplinary procedures.
Assist with development and administration of Performance Improvement Plans.
Other duties as assigned, including projects related to the business or the regional HC Operations team.
Experience Required:
Bachelor's degree with 5+ years of human resources experience required, preferably in a professional services environment.
Experience leading projects and/or teams, facilitating discussions, coaching clients, mentoring more junior HR colleagues, and advocating for policy or other initiatives.
Knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws where appropriate
Proficiency in Microsoft Suite including, Outlook, Word, Excel, Power Point
Experience with Workday is a plus
Experience with Bermuda and/or the Cayman Islands is a plus but not required.
HR Certification is a plus.
Engaged with learning and leveraging AI to improve efficiency
Skills and Attributes:
Strong attention to detail and accuracy
The ability to be productive, flexible and to simultaneously manage multiple project priorities in a complex, performance-driven environment
Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders to satisfy
Experience in a role requiring a high degree of organizational skill, accuracy, access to confidential information and a strong sense of urgency
Excellent verbal and written communication skills; strong interpersonal and facilitation skills
Proven coaching and conflict management skills
Can work effectively autonomously and in a team environment
Creative, strategic forward thinker, who continually seeks ways to improve the way things are done
Results/solution oriented
Current knowledge of employment law and practices