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Job Summary
We are seeking a talented individual to join our Fiduciary team at Guy Carpenter. This role will be based in Riyadh, Saudi Arabia SAUDI NATIONALS ONLY.
This is a hybrid role that has a requirement of working at least three days a week in the office.
We’re seeking a Lead Specialist – Fiduciary who will have an opportunity to understand the end-to-end lifecycle of Re-insurance Broking. This is a place to enhance your knowledge and leadership skills, with an immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration.
Within the first 30 days, we expect you to gain in-depth knowledge of the service you would oversee and understand the role requirements. Within 60 days, attain competency and have a good understanding of process and systems. Within 90 days, be able to technically lead the team and be a single point of contact for all technical escalations and process improvements. Lead discussions and build relationships with Clients / Re-insurers / Business units as well as Placing brokers.
Key Responsibilities
Core Accountabilities
- Process cash receipts and disbursement of fiduciary funds and reconciliations, responding to resulting queries
- Support personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools
- Leverage in-depth knowledge of fiduciary systems, processes, policies, and procedures in day-to-day work
- Prepare, record, and report customer billing transactions emanating from broker ledger
- Respond to requests from various stakeholders and appropriately escalate issues
- Develop strong client/market relationships, providing value-added service
- Maintain technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio
- Work with cross-functional teams (e.g., Compliance, Finance) to resolve sensitive client issues
Technical Development
- Lead/participate in knowledge sharing forums across onshore/offshore locations
- Collaborate with peers on complex or contentious reinsurance developments; support and provide training, mentoring, and guidance within the team/department for all aspects of reinsurance service processing
- Provide insights into complex technical terminology and clarify procedures
- Lead authorization/sign-off and approvals on technical reports and documentation
- Actively take part in Business Continuity and Business Impact Analysis, including a detailed mitigating plan
- Participate in System Release Testing (enhancement, regression) and report bugs
- Mentor and train team members to grow technically and professionally within the organisation
Financial Performance
- Lead various Financial KPI reviews (Cash, Funding, Income Exposure, Receivables, Retentions, Claims Collections, etc.) to drive continuous improvement and identify areas for improvement
- Ensure Working Capital improvement and Bad Debt provisioning requirement well below the existing provision
- Drive complex account/portfolio with proper account notes/memos highlighting servicing methodology and key concepts/protocols followed for business continuity
- Lead financial delivery for the team/BU/entities assigned and provide operations dashboard and metrics to show trends, figures, and business insight
- Drive legacy projects across regions, ensuring minimal/zero balances appearing above 90+ days ageing
Risk & Compliance
- Ensure compliance adherence to internal and external regulators guidelines
- Participate in internal/external audits at team level and ensure team adherence to various compliance mandates
Knowledge and Skills (Role Expectations)
- Experience of Re-Insurance Accounting in London Market, Asian market, OR US Market
- Act as a mentor and coach to develop colleagues; build passion and commitment towards team, department, and organisational goals
- Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment
- Know-how of markets/legislations/regulators/procedures governing our business
- Technical aptitude, analytical skills, and ability to acquire subject matter expertise on existing and new processes
- Well-read and updated on recent developments and happenings impacting our business
- Able to engage, influence, and negotiate with Clients, Markets, and Colleagues professionally
- Consistently provide guidance through mentoring and/or training colleagues
- Consistently deliver superior client service
- Strong ability to manage workload across varying demands and manage expectations of customers and stakeholders
- Proven track record with delivery of change (including process and people impacts) and process improvement to enhance provision of service
- Act as a role model by example, attitude, and consistent behavior committed to a “can do” culture
- Graduate (Commerce, Banking & Insurance, and Finance preferable)
Required Qualifications / Experience (What you need to have)
- 3-5 years of experience in insurance / re-insurance broking in the operations / finance areas
- Sadui Nationals ONLY.
- Experience coaching/mentoring technical experts
- In-depth knowledge of reinsurance concepts, market systems, general business trends, and financial/regulatory impacts on the organization
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) required
- Experience in Re-Insurance Broking Accounts / Fiduciary function
- Experience working with stakeholders across all CSS teams (claims, client teams, RM, etc.)
- Experience influencing others indirectly to accomplish a goal
- Experience handling multiple client requests
Preferred Qualifications (What makes you stand out)
- Track record of successful fiduciary account management
- Client and/or market facing experience
- CII certification
- Post-Graduation/Certificate Courses in Insurance
- Adaptable communicator, facilitator, influencer, and problem solver
- Excellent team management skills
- Strong relationship skills; proven ability to work on own initiative as well as in a team
- Ability to multi-task and prioritize time effectively
- Understanding of RPA / various process enhancement tools
Why Join Our Team
- We help you be your best through professional development opportunities, interesting work, and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
About Guy Carpenter and Marsh
At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.
Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.
Inclusion and Hybrid Work
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue