This position will be responsible for partnering with the commercial team to execute sales of service, parts, and aftermarket products to drive market penetration, and accelerate aftermarket revenue growth. The Inside Sales Coordinator will be responsible for creating standard parts sales quotes from start to finish, will work with the Aftermarket Sales Specialists to maintain customer relationships, and will proactively reach out to customers for continued aftermarket support.
Responsibilities
- Create quotes for parts, consumables, and service
- Upsell and cross sell to existing customers through outbound calls
- Maintain and update information in the CRM (Salesforce.com)
- Work with other internal teams to have new customer accounts set up in ERP system (SAP)
- Proactively contact customers using the telephone and email to uncover their needs
- Maintain an accurate, up to date, sales forecast in conjunction with Sales Managers
- Monitor key metrics and report to leadership on a set frequency
- Become knowledgeable of company products/services, pricing plans, competition, marketing objectives, sales objectives and sales skills to sell company products/services
- Other tasks as required for follow up and attention to customer needs