Reports To: General Manager / Operations Manager
Department: Food & Beverage
Job Purpose
To manage the daily operations of STREATS Bar & Café and ensure good service, satisfied guests, strong sales, cost control and a well-trained team.
Main Responsibilities
- Manage daily restaurant, breakfast and bar operations.
- Ensure smooth and efficient guest service.
- Handle guest feedback and complaints professionally.
- Conduct daily staff briefings and assign duties.
- Prepare staff duty rosters and monitor attendance.
- Train and coach F&B team members.
- Ensure staff follow grooming and service standards.
- Drive F&B sales through promotions and upselling.
- Monitor daily revenue and achieve monthly targets.
- Control food and beverage wastage and operating costs.
- Monitor stock, inventory and beverage consumption.
- Ensure correct POS transactions and cash handling.
- Work closely with the Chef to maintain food quality and smooth operations.
- Ensure restaurant, bar and buffet areas are clean and presentable.
- Follow food safety, hygiene and hotel safety requirements.
- Support sustainability practices and reduce food waste.
- Prepare required F&B reports.
- Work closely with other hotel departments.
- Perform other duties assigned by Management.