Reporting to the Food & Beverage Manager, you will play an important role in coordinating conferences, events and group bookings from initial enquiry through to delivery.
This is a varied role for someone who enjoys building relationships, keeping the details organised and seeing an event come together successfully.
Your responsibilities will include:
- Responding proactively to event, conference and group enquiries received via phone, email, website and walk-in clients
- Building strong relationships with new, prospective and returning clients
- Preparing accurate and professional event, conference and group proposals and contracts
- Liaising with organisers to understand event requirements, special requests and operational needs
- Preparing event orders, floor plans and other documentation required for seamless event delivery
- Working closely with hotel departments to ensure event and group requirements are clearly communicated and delivered
- Assisting with accommodation inventory, group bookings and rooming lists
- Coordinating site inspections and familiarisation visits for prospective and existing clients
- Assisting with event room presentation, set-up, pack-down and event delivery when required
- Preparing and coordinating deposits, final invoices and other event account requirements
- Providing professional front-of-house support to clients and guests during events and functions
- Participating in weekly event and operational briefing meetings
- Supporting event content and marketing initiatives in line with brand standards
This is an opportunity to take ownership of the guest and client journey while working closely with a supportive hotel team.