KEY ROLES & RESPONSIBILITIES

To be accountable for the smooth operation of each reservation and reception shift
Maximizing revenue opportunities
Consistently exceed guest expectations
Develop a motivated and high performing team, committed to delivering clear goals
Develop a positive, direct and open relationship with all colleagues
Management and ownership of LPM’s customer relationship initiatives
To conduct on the job as well as off the job training for the reception team
To maintain a good presentable composure on the floor at all times
Support delivery of menu implementation timetable
Support timely administration of correspondence
To manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costs
Proactive in highlighting recruitment needs and actively involved in the selection process
Create user-friendly organized filing systems
Develop and agree with the General Manager, a calendar of training requirements
Delivery of a consistent and effective appraisal process
Identify development needs and opportunities within the department
Ensure all members of the team, receive, understand and sign their job description
Pro-active in updating self and colleagues on relevant systems
Deliver departmental standards of performance and presentation
Stimulate change, challenge assumption and ways of working to move the business forward
Develop a positive and direct relationship with all colleagues
Within the department, instill a culture of pride, ownership and desire to exceed expectation
Ensure each shift is reviewed and handovers/briefings are carried out
To liaise with the kitchen and restaurant to enable the delivery of seamless customer service

Performance Measurement

Customer Service

Customer requests, queries or complaints are investigated and administered within 24hrs
Clear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programmed
Develop a competent understanding of food, wine and all menus
Support Manager by being flexible and co-operative in the pursuit of departmental and restaurant goals

PERSONAL ATTRIBUTES

Leadership skills
Excellent reading, writing and oral proficiency in English
Well-presented and professionally groomed at all times
Strong interpersonal skills and able to establish a good rapport with guests
Possess full knowledge of restaurant’s seating/table plan
Computer knowledge (Microsoft Excel, Word, Powerpoint)

Head Hostess

About the role