SCOPE OF POSITION

To be responsible for the control of linen stocks within the Linen Room and the distribution to various departments throughout the hotel. Supporting the Linen / Uniform Porters and ensuring the upkeep of all storage areas.

RESPONSIBILITIES

Operation

To action and manage the items laundered in the Linen/Laundry areas
To action and to assist the linen deliveries in the pantry and service areas
To cover uniform issuing and dispatch to contractors the staff uniforms and guest work
To provide a great guest experience by avoiding oversights, damage and late deliveries where possible
To communicate with Laundry, guest work contractors and the equipment suppliers (regular maintenance)
To deputies during Laundry Manager’s time out of the operation
To act as an ambassador of The Raffles London at The Owo during your interaction with guests and colleagues

To ensure all floors are well stocked with linen, allowing a smooth turn round of guest rooms
To clear dirty linen continually from the floors
To deliver items of bedding to the room attendant when requested
To stock pantries observing good time management, when delivering to floors that need stock levels to be topped up urgently
To be responsible for the linen and the equipment in laundry
To ensure linen delivery and collection runs smoothly and swiftly to avoid delay
To ensure trollies are manoeuvred in a safe manner around corridors and back stairs
To communicate with Room Attendants and Laundry Manager regarding any issues of linen misuse
To ensure that the billing for the guest laundry work is handed over to the Housekeeping Coordinator
To assist with the staff uniform delivery and collection supply and maintaining staff uniforms
To maintain the hotel’s stock of linen
To be able to prioritize the daily tasks
To assist the Laundry Manager during the stock take process
To be flexible in your working hours in-line with business requirements
To cover house porter shift and night shifts when is necessary.

To maintain a clean and efficient stores and floors to attain the highest hotel & department standards
To be well groomed and wearing a clean uniform at all times
To behave towards all guest in a professional and polite manner at all times
To respect guest privacy by being quiet and respectful in the corridors and service spaces
To work carefully within a set time frame with high attention to detail
Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Leadership

To update work assignments in Knowcross
To report defects in rooms via Knowcross
To monitor the linen/towelling rotation on the floor by using the RFID tag system
To report any issues with RFID equipment
To report any RFID tag shortages
To attend training (on-going & induction ) to maintain Housekeeping & The Raffles – The owo standards
To assist the Laundry Manager/ Housekeeping trainer with the RFID training system and all the Laundry equipment
To attend any department training sessions and/or meetings when required

Health and Safety

Ensure that all potential and real hazards are reported immediately and rectified
Be fully conversant with all departmental Fire, Emergency and BOMB procedures
Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees
Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department

Linen Porter

About the role