Reservations Manager (Saudi National)

Job Description

The successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel.

• Manage the day-to-day operations of the Reservations Department.
• Lead, supervise, train, and develop Reservations Team Members.
• Monitor room inventory, occupancy levels, and booking trends to maximise revenue opportunities.
• Develop and implement strategies to increase occupancy and room revenue.
• Prepare occupancy forecasts, revenue reports, and performance analysis for management.
• Manage room allocations, rate structures, allotments, and availability across all distribution channels.
• Coordinate group reservations and special accommodation requests.
• Identify and manage overbooking risks and implement appropriate solutions.
• Work closely with Front Office, Sales, Revenue, Food & Beverage, and other operational departments.
• Ensure all reservations enquiries are handled professionally and within established service standards.
• Maintain accurate records and reporting relating to reservations performance, travel agencies, and corporate accounts.
• Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities.
• Participate in budgeting processes and departmental planning activities.
• Ensure compliance with company policies, health and safety requirements, and service standards.