We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Waiter / Waitress, reporting to the F&B Supervisor. The Waiter / Waitress is responsible for providing exceptional food and beverage service to our guests, ensuring that all dining experiences are seamless, attentive, and personalized. The role includes taking orders, serving food and beverages, responding to guest requests and inquiries, maintaining service standards, and ensuring the restaurant or outlet is presented to the highest standards.
At Raffles, the Waiter / Waitress is more than a service professional. This role is about creating memorable dining experiences through genuine hospitality, attention to detail, and personalized service. The Waiter / Waitress is professional, attentive, and proactive, anticipating guest needs and responding efficiently to requests while maintaining the exceptional service standards, warmth, and elegance that define the Raffles experience.
KEY ROLES & RESPONSIBILITIES
- Read daily events, to acknowledge any VIP’s arrivals.
- Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
- Present children's menus when appropriate, and describe specials and alternative cuisine
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean, neat and orderly restaurant throughout service
- Polish silver, refill salt, pepper and sugar, creamers, etc
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
- Conscientious handling and maintenance of operating equipment
- Learn and adhere to safety, sanitation and hygiene policies
- Maintain good working relationships with colleagues, and all other departments
- Maintain complete knowledge of all F&B services, outlets and hotel services/features
- Perform opening/closing side duties as assigned and set all tables according to standards
- Report to manager any kinds of deviation from set standard and procedures
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the outlet
- Assist other Food & Beverage Outlets in their operations during peak hours if needed