The Third Measure Server is responsible for delivering sophisticated, attentive, and personalized food and beverage service within the hotel's intimate cocktail destination. The Server will demonstrate strong knowledge of cocktails, spirits, wine, and culinary offerings while creating memorable experiences through genuine hospitality and thoughtful recommendations.
The ideal candidate is polished, personable, knowledgeable, and confident, with a passion for hospitality and the ability to thrive in an elevated late-night environment.
Responsibilities:
- Consistently provide warm, polished, professional, and engaging service
- Welcome guests and establish a genuine connection throughout their Third Measure experience
- Maintain complete knowledge of Third Measure's food and beverage offerings
- Demonstrate strong knowledge of cocktails, spirits, wine, champagne, beer, and non-alcoholic beverages
- Maintain knowledge of cocktail ingredients, preparation techniques, flavor profiles, and presentation
- Assist guests with beverage selections and provide thoughtful recommendations
- Demonstrate knowledge of New Orleans cocktail culture and traditions
- Maintain detailed knowledge of menu ingredients, preparation methods, allergens, dietary considerations, and daily offerings
- Confidently guide guests through food and beverage selections
- Provide appropriate food and beverage pairing recommendations
- Accurately take food and beverage orders and communicate special requests, allergies, and modifications
- Deliver food and beverages promptly while maintaining quality, presentation, temperature, and timing
- Anticipate guest needs and provide proactive, personalized service
- Maintain awareness of VIPs, repeat guests, special occasions, and guest preferences
- Provide discreet and attentive service to VIP and high-profile guests
- Coordinate closely with Bartenders, Barbacks, Runners, Hosts, Culinary, and Management
- Maintain clean, organized, and properly stocked service stations
- Clear and reset tables according to Third Measure standards
- Present guest checks and accurately process payments
- Follow all cash-handling and credit procedures
- Follow all responsible alcohol service procedures and applicable Louisiana regulations
- Handle guest concerns professionally and utilize appropriate service recovery procedures
- Participate in pre-shift meetings, tastings, cocktail education, and training
- Assist with opening and closing duties, stocking, cleaning, and side work
- Maintain knowledge of Fairmont New Orleans amenities, dining outlets, events, and local attractions
- Maintain a polished and professional appearance
- Uphold the luxury hospitality standards and distinctive atmosphere of Third Measure
- Perform additional duties as assigned