Consistently provide warm, professional, friendly, and engaging service in accordance with Fairmont and The Café by Chef Emeril standards.
Create welcoming and memorable guest experiences by anticipating needs and providing attentive, personalized service.
Demonstrate complete knowledge of outlet policies, procedures, service standards, and steps of service.
Maintain detailed knowledge of The Café menu, including breakfast and lunch offerings, pastries, desserts, sandwiches, salads, specialty items, and daily features.
Maintain knowledge of coffee, espresso, specialty beverages, juices, teas, and other beverage offerings.
Understand ingredients, preparation methods, garnishes, allergens, dietary restrictions, and appropriate menu recommendations.
Assist guests with menu selections and confidently answer questions regarding ingredients, preparation, and beverage offerings.
Demonstrate knowledge of Chef Emeril Lagasse's culinary style and the New Orleans influences represented throughout The Café.
Accurately take food and beverage orders and communicate special requests, allergies, and modifications to the appropriate culinary team.
Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing.
Monitor guest satisfaction throughout the dining experience and proactively address needs or concerns.
Present guest checks and accurately process cash, credit card, and other forms of payment in accordance with established procedures.
Maintain cleanliness and organization of tables, service stations, dining areas, and other guest-facing spaces.
Assist with setting, clearing, and resetting tables and service areas throughout the shift.
Attend pre-shift meetings, tastings, training sessions, and departmental meetings to continually develop product knowledge and service skills.
Maintain familiarity with Fairmont New Orleans amenities, services, outlets, events, and local attractions to assist guests with inquiries.
Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures.
Maintain a clean, pressed, and professional uniform and polished appearance consistent with Fairmont standards.
Assist with opening and closing duties, stocking, side work, and other operational responsibilities as assigned.
Work collaboratively with Culinary, Stewarding, Host, and other Food & Beverage colleagues to ensure seamless service.
Uphold the hospitality and culinary standards associated with Chef Emeril Lagasse and Fairmont New Orleans.