As the In-Room Dining Manager, you will lead one of the most personalized luxury dining experiences within Fairmont Banff Springs, ensuring every guest interaction reflects the exceptional service, elegance, and genuine care expected of a Forbes Five-Star and Leading Quality Assurance (LQA) luxury resort.
Reporting to the Assistant Director of Food & Beverage, you will provide visionary leadership to a highly engaged team while driving operational excellence, financial performance, innovation, and continuous improvement. Through visible leadership, coaching, and an unwavering commitment to luxury hospitality, you will cultivate a culture where colleagues are empowered to anticipate guest needs, personalize every experience, and consistently exceed expectations.
This role is responsible for creating memorable guest journeys while maintaining the highest standards of service, quality, presentation, cleanliness, colleague engagement, and operational execution.
Competitive Salary: $81,000-$83,000 gross annually, based on previous experience & education
Job Duties Include:
- Lead and inspire the In-Room Dining team to deliver exceptional luxury service aligned with Fairmont, Forbes Five-Star and Leading Quality Assurance (LQA) standards by fostering a culture of personalized hospitality, visible leadership, colleague engagement, coaching, development and succession planning.
- Oversee all aspects of the In-Room Dining operation, including breakfast, all-day dining, overnight service, amenities, VIP deliveries and special requests, while ensuring the highest standards of service, food quality, presentation, cleanliness, operational efficiency and compliance with health, safety and brand standards.
- Drive an outstanding guest experience by monitoring guest feedback, quality audits and reputation metrics, resolving guest concerns with professionalism and care, collaborating with cross-functional departments, and implementing continuous improvements that enhance the overall luxury guest journey.
- Manage departmental financial and operational performance by overseeing labour and payroll, scheduling, budgeting, forecasting, inventory management, productivity, revenue generation and luxury upselling initiatives while achieving departmental revenue and profitability goals.
- Champion operational excellence and continuous improvement through regular inspections, team briefings, performance analysis, quality assurance, process enhancements and strategic leadership that empowers colleagues, strengthens accountability and consistently exceeds guest expectations.