Provide warm, professional, and personalized service to guests throughout the overnight shift.
Complete the nightly audit accurately and in accordance with Fairmont standards and established procedures.
Reconcile daily hotel transactions, including room charges, payments, adjustments, and departmental revenues.
Verify and balance Front Office, Food & Beverage, and other hotel revenue transactions.
Review and reconcile guest and house accounts, ensuring discrepancies are identified and resolved promptly.
Process and post room charges, payments, adjustments, and other financial transactions accurately.
Verify cash drawers and complete required cash-handling and banking procedures.
Prepare and distribute daily financial and operational reports as required.
Review and investigate discrepancies identified during the nightly audit and communicate unresolved issues to appropriate leadership.
Ensure all transactions are properly documented and supported.
Monitor and maintain accurate guest account information.
Process overnight arrivals, departures, room changes, and guest requests as required.
Assist guests with check-in, check-out, billing inquiries, and other Front Office needs.
Respond promptly and professionally to guest concerns and assist with service recovery.
Maintain thorough knowledge of hotel amenities, restaurants, outlets, events, services, and local attractions.
Monitor hotel activity during overnight hours and communicate operational or security concerns to the Manager on Duty and appropriate departments.
Support emergency procedures and follow all hotel safety and security protocols.
Communicate effectively with the Front Office, Royal Service, Housekeeping, Security, and other departments to ensure operational continuity.
Complete the overnight pass-on and communicate relevant information to the incoming Front Office team.
Maintain accurate records, reports, and documentation in accordance with hotel procedures.
Follow all Fairmont New Orleans policies, procedures, and financial controls.
Maintain confidentiality when handling guest, colleague, and financial information.
Maintain a clean, organized, and professional Front Office environment.
Perform additional duties as assigned.

Night Auditor

About the role