The Lobby Lounge Server is responsible for providing exceptional food and beverage service while maintaining comprehensive knowledge of menu offerings, beverages, hotel amenities, and service standards. The ideal candidate is personable, polished, knowledgeable, and passionate about hospitality, with the ability to anticipate guest needs and create memorable experiences.
Responsibilities:
- Consistently provide warm, professional, engaging, and personalized service
- Welcome guests and establish a genuine connection from the beginning of their experience
- Demonstrate complete knowledge of Lobby Lounge policies, procedures, service standards, menu offerings, and beverage selections
- Maintain detailed knowledge of cocktails, spirits, wine, champagne, beer, coffee, tea, and non-alcoholic beverages
- Maintain detailed knowledge of all food offerings, ingredients, preparation methods, allergens, and dietary considerations
- Confidently guide guests through menu and beverage selections and provide thoughtful recommendations
- Demonstrate knowledge of New Orleans culinary and beverage culture when engaging with guests
- Accurately take food and beverage orders and communicate special requests, allergies, and modifications
- Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing
- Monitor guest satisfaction throughout the experience and proactively anticipate guest needs
- Maintain awareness of VIPs, repeat guests, special occasions, celebrations, and guest preferences
- Provide attentive and discreet service to VIP and high-profile guests
- Coordinate closely with Bartenders, Barbacks, Runners, Culinary, Hosts, and Management to ensure seamless service
- Maintain clean, organized, and properly stocked service stations and guest areas
- Clear, reset, and maintain tables throughout the guest experience
- Present guest checks and accurately process payments in accordance with established procedures
- Follow all cash-handling, credit, and financial policies
- Maintain knowledge of Fairmont New Orleans amenities, restaurants, events, services, and local attractions
- Assist guests with hotel and local recommendations when appropriate
- Handle guest concerns professionally and utilize appropriate service recovery procedures
- Participate in pre-shift meetings, tastings, training, and departmental meetings
- Assist with opening and closing duties, side work, stocking, cleaning, and other operational responsibilities
- Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures
- Maintain a clean, pressed, and professional appearance consistent with Fairmont standards
- Uphold the luxury hospitality standards and New Orleans spirit of Fairmont New Orleans
- Perform additional duties as assigned