Welcome guests warmly and professionally while creating a calm, inviting, and luxury-oriented atmosphere
Schedule spa treatments, fitness appointments, wellness services, and facility reservations accurately and efficiently
Provide detailed information regarding spa services, fitness offerings, retail products, promotions, and hotel amenities
Process guest check-ins, payments, retail transactions, and appointment confirmations accurately
Maintain cleanliness, organization, and presentation standards within reception, retail, lounge, and fitness areas
Coordinate guest requests and communicate effectively with Spa Therapists, Fitness Attendants, and operational teams
Monitor appointment schedules and support efficient guest flow throughout the spa and fitness facilities
Assist with retail merchandising, inventory support, and product presentation as assigned
Maintain confidentiality and professionalism regarding guest information and wellness services
Respond promptly and professionally to guest questions, concerns, and service recovery opportunities
Support spa events, wellness programs, VIP experiences, and promotional initiatives as assigned
Follow all hotel policies, sanitation procedures, and workplace safety standards
Uphold luxury hospitality standards through professionalism, appearance, and exceptional guest engagement
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