The Lobby Lounge Bartender is responsible for preparing and serving cocktails, wine, beer, spirits, coffee, and non-alcoholic beverages while maintaining an engaging and professional guest experience. The ideal candidate is knowledgeable, personable, polished, and passionate about beverage culture and luxury hospitality.
Responsibilities:
- Provide warm, professional, engaging, and personalized beverage service
- Welcome guests, acknowledge them promptly, and anticipate their needs throughout their visit
- Maintain complete knowledge of all Lobby Lounge beverage and food offerings
- Prepare cocktails and beverages according to established recipes, specifications, and presentation standards
- Demonstrate knowledge of spirits, cocktails, wine, champagne, beer, coffee, tea, and non-alcoholic beverages
- Maintain knowledge of wine and champagne offerings, including varietals, regions, characteristics, and appropriate pairings
- Assist guests with beverage selections and provide thoughtful recommendations based on preferences
- Maintain knowledge of food offerings to provide appropriate food and beverage pairing recommendations
- Prepare and present beverages with attention to quality, consistency, presentation, and timing.
- Open and properly serve wine and champagne when required
- Maintain knowledge of glassware, ingredients, garnishes, preparation techniques, and presentation standards
- Follow all applicable Louisiana alcohol laws and responsible beverage service requirements
- Monitor guest consumption and exercise appropriate judgment regarding alcohol service
- Accurately process guest checks and payments in accordance with hotel procedures
- Maintain proper cash-handling and credit-card procedures
- Maintain cleanliness, organization, and presentation of the bar and lounge throughout service
- Communicate effectively with Servers, Barbacks, Culinary, Stewarding, and leadership
- Assist with VIP experiences, special occasions, hotel events, and private functions as assigned
- Maintain knowledge of Fairmont New Orleans amenities, outlets, events, local attractions, and services
- Resolve guest concerns professionally and involve leadership when appropriate
- Participate in pre-shift meetings, beverage tastings, training, and departmental meetings
- Assist with opening and closing duties, inventory, stocking, cleaning, and side work
- Follow all food safety, sanitation, health, and workplace safety procedures
- Maintain a polished appearance consistent with Fairmont New Orleans standards
- Uphold Fairmont's luxury hospitality standards and New Orleans sense of place
- Perform additional duties as assigned