Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently provide professional, warm, engaging, and personalized service in alignment with Fairmont and Delmonico Steakhouse standards
- Create memorable guest experiences by anticipating needs, demonstrating genuine hospitality, and maintaining a strong presence throughout the dining experience
- Demonstrate a complete understanding of all restaurant policies, procedures, service standards, and steps of service
- Develop an in-depth knowledge of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and culinary techniques
- Maintain extensive knowledge of the restaurant’s wine, spirits, cocktail, and beverage offerings and confidently assist guests with selections and pairings
- Demonstrate knowledge of New Orleans culinary traditions and the philosophy behind Chef Emeril Lagasse and the Delmonico Steakhouse concept
- Communicate menu items, ingredients, preparation methods, and recommendations in an informative, engaging, and approachable manner
- Assist guests with menu selections while accommodating dietary restrictions, allergies, preferences, and special requests with care and attention to detail
- Demonstrate confidence in describing and presenting premium steakhouse offerings, including cuts, temperatures, preparation styles, and appropriate accompaniments
- Work closely with culinary, beverage, and service teams to ensure seamless execution and an exceptional guest experience
- Follow all food safety, sanitation, and responsible alcohol service policies and procedures
- Attend and actively participate in pre-meal briefings, tastings, training sessions, and departmental meetings to continually enhance product knowledge and service excellence
- Remain current on hotel offerings, promotions, events, and guest experiences throughout Fairmont New Orleans
- Accurately process cash and non-cash transactions while following all procedures related to shift-end reports, cash handling, deposits, and due backs
- Ensure all tables, service stations, linens, and dining areas are properly maintained and presented according to Delmonico Steakhouse standards
- Accurately count and reconcile linen at the conclusion of each shift
- Report to work on time in a clean, pressed, and professional uniform with required name badge and grooming standards
- Maintain a polished and professional appearance consistent with the luxury standards of Fairmont New Orleans
- Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectations
- Perform other duties as assigned