Reporting to the Health Club & Spa Manager, the incumbent will:
Adhere to the Spa Policy & Standard Operating Procedures
Perform massage and body treatments in a safe, professional and hygienic manner
Act as an ambassador for the spa representing the values of the brand and Accor
Knowledgeable about all aspects of treatments, retail, facility, and current offers
Maintain inventory of products to perform treatments in an orderly and neat fashion
Maintain cleanliness standards of treatment rooms and facility
Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service
Always maintain a courteous, friendly and professional demeanor with guests/members
Assist in maintenance of treatment room(s) and other areas of facility where possible
Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment
Recognize arrivals of all VIP guests arriving in both the spa and hotel
Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery
Ensure guest preferences and special requests are accommodated to the best of the property’s and operation’s ability
Ensure guest satisfaction at all times by assuring safety and guest service is always the spa’s first priority
Perform regular treatments and facility audits to maintain brand standards
Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority
Responsible for contributing to daily and monthly retail and/or treatment targets
Support the rest of your colleagues when requested
Understand and Adhere to the Accor Ethics & CSR book
Maintain guest confidentiality at all times
Deal with any guest complaints, comments or concerns with discretion and urgency
Participate in daily/monthly communication meetings
Lead by example in following all safety procedures and practices by the property
Report any dysfunctional equipment, potential hazards or emergencies to management immediately
Other duties as assigned