As a Runner, you will play an essential role in delivering the elevated dining experience that defines Delmonico Steakhouse. Working closely with Servers, Culinary, and the broader Food & Beverage team, you will ensure food is delivered with precision, timing, and attention to detail while maintaining the highest standards of luxury hospitality.
Responsibilities:
- Support Servers in delivering a seamless, polished, professional, and engaging dining experience consistent with Delmonico Steakhouse and Fairmont New Orleans standards
- Deliver food orders from the kitchen to guests promptly, accurately, and with careful attention to presentation, temperature, quality, and timing
- Verify food orders for accuracy, completeness, proper presentation, appropriate accompaniments, and special requests prior to delivery
- Demonstrate a strong understanding of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and daily offerings
- Maintain knowledge of food allergies, dietary restrictions, and ingredient information to confidently support guest and Server inquiries
- Understand and communicate steak temperatures, accompaniments, sauces, and other menu components when assisting with food delivery
- Demonstrate knowledge of the culinary philosophy behind Delmonico Steakhouse and Chef Emeril Lagasse's approach to elevated New Orleans cuisine
- Assist with food and beverage service while ensuring established steps of service and operational standards are consistently maintained
- Anticipate guest needs and provide attentive, thoughtful, and personalized service throughout the dining experience
- Respond promptly and professionally to guest requests and communicate questions or service concerns to the appropriate Server or leader
- Assist Servers with pre-bussing, clearing, resetting, and maintaining dining tables with precision and attention to detail
- Clear and safely transport dirty dishes, glassware, utensils, and other service items from dining areas to designated kitchen and stewarding locations
- Replace soiled linens and properly reset tables with silverware, glassware, napkins, and other service items according to Delmonico Steakhouse standards
- Assist with the proper presentation and placement of plates, flatware, condiments, sauces, and other accompaniments
- Maintain cleanliness, organization, and appropriate stock levels at expo lines, service stations, dining rooms, and designated back-of-house pathways throughout service
- Communicate effectively with Servers, Culinary, Stewarding, and other Food & Beverage colleagues to ensure smooth service flow and timely food delivery
- Work closely with the Culinary team to ensure proper communication of special requests, allergies, modifications, and timing requirements
- Assist with carrying trays, dishware, utensils, condiments, beverage items, and service equipment safely throughout operational areas
- Support the execution of a polished and coordinated service during high-volume periods while maintaining composure and attention to detail
- Assist with VIP dining experiences, special occasions, private events, and other elevated guest experiences as assigned
- Support restaurant, lounge, rooftop, banquet, and special event operations as operationally required
- Maintain familiarity with Fairmont New Orleans services, amenities, outlets, events, and local attractions to assist with guest inquiries
- Follow all food safety, sanitation, health, responsible alcohol service, and workplace safety policies and procedures
- Maintain a clean, professional, and polished appearance consistent with Fairmont New Orleans and Delmonico Steakhouse standards
- Assist with opening and closing duties, side work, stocking, cleaning, and other operational responsibilities as assigned
- Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectations
- Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse, Delmonico Steakhouse, and Fairmont New Orleans
- Perform additional duties as assigned to support operational excellence