Senior Technical Support Engineer
Office-based in Lane End, High Wycombe with International Travel
Permanent, Full-time, Monday - Friday 37 hours
25 Annual Leave + UK Bank Holidays (with option to buy / sell!), Pension Scheme, Private Medical Insurance, Access to a Private GP, Company Bonus Scheme and much more!
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We’re looking for a highly skilled and motivated Senior Technical Support Engineer to provide advanced technical support across our partner network, platform, and key customer accounts. This is an exciting opportunity for someone who thrives on problem-solving, enjoys hands-on technical work, and is eager to travel internationally.
In this role, you’ll be at the forefront of delivering expert technical support both pre- and post-sale, working closely with customers and partners to ensure optimal system performance.
What you will be doing…
Provide advanced technical support across ELGA systems and partner networks
Travel to customer sites in the UK and overseas to diagnose and resolve complex issues
Support large-scale installations, including validation and performance troubleshooting
Contribute to beta testing, gathering real-world performance insights
Develop and maintain technical documentation for internal and external use
Participate in product risk assessments, offering practical insights
Deliver and support technical training for partner teams globally
Manage and assess warranty claims, including testing returned components
This role is ideal for someone who enjoys variety and independence, with regular travel that may include overnight stays or trips of up to 10 days internationally.