You are at the heart of the hotel! As a Team Leader, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
We are looking for an already experienced Team Leader who is able to hit the ground running.
This is a part-time position working on a rotating 7-day roster.
- Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
- Assist the Head of Department and supervisors with the productivity, motivation and development of all line Team Members within the Housekeeping department
- Assist in the daily cleaning, checking of rooms and the staff/public areas to maintain standards
- Take initiative to add a personalized experience for the guest
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Assist with allocation of guest rooms
- Training new hires as and when required
- Hand-on approach to assisting Room Attendants and Public Areas Attendant
- Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
- Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
- Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
- Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required