Sofitel Brisbane Central is seeking a passionate and driven Training & Development Officer to join our Talent & Culture team.
This is a high-impact role responsible for building capability, driving compliance and creating meaningful development opportunities across the hotel. Working closely with the Director of People & Culture and hotel leaders, you will champion a culture of continuous learning while ensuring our people have the skills, knowledge and confidence to deliver exceptional luxury experiences.
You will take ownership of our learning and development agenda, with a strong focus on training, compliance, talent development and early careers.
Key Responsibilities
- Lead Learning & Development: Plan, coordinate and deliver engaging Sofitel, Accor and hotel-specific training programs.
- Drive Compliance: Own mandatory training, monitor completion, identify risks and ensure the hotel remains audit-ready.
- Build Capability: Partner with leaders to identify capability gaps, coach teams and develop targeted learning solutions.
- Onboarding & Performance: Lead the new employee onboarding experience and support performance, development and career conversations.
- Talent & Succession: Support talent identification, career pathways, succession planning and Accor development programs.
- Early Careers: Manage relationships with TAFEs, universities and education providers, including apprenticeships, traineeships, internships and work experience.
- Reporting & Governance: Maintain accurate training records, dashboards and compliance reporting, providing insights to leaders and the Executive Committee.
- Culture & Engagement: Champion a culture of continuous learning, accountability, recognition and professional growth.
- Stakeholder Partnership: Work closely with department leaders, People & Culture and external partners to build workforce capability and support business objectives.