Bell Desk Associate

Prime Function:

• Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
• Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
• Responsible for providing courteous and competent services to the guests.
• Any matter which may effect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest’s queries by resolving issues in a timely and efficient

            manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost effective use of the resources.

Operational Management

• Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
• Ensure to handle the luggage in a courteous and efficient manner.
• Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
• Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Possess knowledge of the Fire and Emergency procedures of the hotel.
• Responsible and accountable for the loading and unloading of guest luggage from guest cars.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
• Ensure to convey a sense of the guest's importance and project a professional environment which reflects Grand Mercure Bengaluru at Gopalan Mall commitment to customer service.