To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
Ensure an accurate cashiering balance is performed at the completion of shifts.
Ensure security procedures are maintained according to policy.
Report any safety hazards in the area.
All complaints to be handled promptly and efficiently.
Attend and participate in training sessions provided.
Ensure the correct welcome is given to all callers.
Ensure the correct welcome is given to all guests.
Complete all audit tasks as specified by the checklist.
To answer, as promptly as possible, all incoming calls.
Ensure reports are distributed.
Ensure credit cards are handled properly with related paperwork.
To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
Process wake-up calls.
Ensure necessary handover of information is passed on to the oncoming shift.
Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager/Supervisor
Ensure meeting spaces are properly set up, maintained, and equipped for all meetings and events
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