Maintain cleanliness, sanitation, and organization of spa treatment areas, locker rooms, lounges, fitness spaces, restrooms, and guest amenities areas
Restock towels, robes, linens, beverages, toiletries, and spa supplies throughout the shift
Ensure spa facilities are consistently maintained in accordance with luxury hospitality and cleanliness standards
Greet guests professionally and assist with spa orientation, facility information, and guest requests as needed
Support Spa Reception, Therapists, and operational teams to ensure smooth daily operations and exceptional guest experiences
Monitor guest areas regularly to maintain cleanliness, safety, and presentation standards
Assist with laundry collection, linen organization, and distribution of spa supplies as assigned
Respond promptly and professionally to guest concerns, requests, and service recovery opportunities
Follow all sanitation, workplace safety, and hotel operational procedures
Maintain confidentiality and professionalism while interacting with guests and team members
Support spa events, wellness programs, VIP experiences, and operational initiatives as assigned
Uphold luxury hospitality standards through professionalism, appearance, and attentive guest service
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