At Fairmont Orchid, our engaging service and Hawaiian culture make every special event a truly memorable affair. Be an ambassador for our exceptional offerings where you will liaise between multiple departments to meet the needs and exceed the expectations of your clients.
What you will be doing:
Reporting to the Director of Conference Services, responsibilities and essential job functions include but are not limited to the following:
- Organize convention booking, catering events and wedding files from date of departure and maintain accurate activities within files consistently
- Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
- Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department
- Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes
- Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated
- Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
- Conduct any/all site inspections as required. Able to handle inquiries for social and Weddings.
- Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department
- Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
- Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community
- Additional responsibilities, as outlined by Director