This position is responsible for the organization, planning and directing of overall daily banquet event operation and administration of the department.
Banquet Operation
- Assist in banquet event operation such as Chinese/Indian/Malay Weddings, Seminar/MICE, Social Lunch/Dinner events, Western Set, Buffet & Chinese style & VIP’s events
- Be flexible and versatile in operations needs whenever
- Basic Audio-Visual Knowledge and set-up required for events
- Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log
- Ensure all coffee breaks and buffet setup looks clean base on hygiene standard and creative to wow guest
- Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
- Good communication within the department, other department and vendor
- Ensure that team members with direct guest contact possess good product knowledge
- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
- Check and ensure that all operating supplies are well stocked and sufficient to run operation
- Consistently follow up with all work related duties, task and project in the department
- Engage and obtain guests’ feedback during operations to ensure satisfaction
- Handle guests’ complaints and comments tactfully and efficiently
Team Management
- Provide training to team members and casual labor on all aspects of banquet operations according to the requirements in the department’s Standards
- Maintain department communication logbook and update notice board.
Guest Service & Operations
- Engageguests during operations and obtain feedback to ensure satisfaction; documentfollow-ups and outcomes.
- Handle guests’ complaints and comments tactfully and efficiently to reach prompt resolution.
- Achieve a minimum of 10 documented guest reviews per month mentioning the responsible staff member; collate and submit these to management.
Hygiene, Safety & Maintenance
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets, and hotel services/features.
- Record and maintain daily hygiene and temperature logs for all chillers on Level 2report deviations daily
- Inspect the banquet area for defects or safety issues at least once a week; coordinate promptly with Maintenance to rectify issues and maintain a neat, safe environment.
- Be well versed in hotel fire, life safety, and emergency procedures.
Administration& Conduct
- Attend all briefings, meetings, and trainings as assigned by management.
- Report for duty on time wearing a clean and complete uniform at all times.
- Maintain a high standard of personal appearance and hygiene.
- Perform other reasonable duties assigned by hotel management.