At Josephine, the guest experience begins before the first dish reaches the table.
We're looking for an elegant, warm and confident Restaurant Receptionist (Hostess) who will be the first and last point of contact for our guests. You will set the tone for the Josephine experience from the moment a reservation is made until the guest leaves the restaurant.
What You'll Do
- Welcome every guest warmly and create an immediate sense of recognition and hospitality.
- Manage restaurant reservations, enquiries, confirmations and special requests accurately and professionally.
- Maintain an organised and effective seating plan to maximise restaurant capacity while protecting the guest experience.
- Coordinate closely with restaurant management and the service team regarding table availability, guest preferences and expected arrivals.
- Manage waiting guests professionally during peak periods and provide realistic updates regarding table availability.
- Maintain accurate guest profiles, preferences and reservation notes within the restaurant reservation system.
- Recognise returning guests, VIPs and special occasions and communicate relevant information to the operational team.
- Handle telephone, email and online enquiries with professionalism and confidence.
- Provide guests with accurate information regarding menus, operating hours, dress codes, events and restaurant experiences.
- Escort guests to their tables and ensure a smooth handover to the service team.
- Support guest relationship and database-building initiatives.
- Maintain an immaculate reception and entrance area.
- Assist with guest feedback and ensure concerns are communicated quickly to restaurant management.
Who You Are
- Warm, polished and naturally confident when interacting with guests.
- Highly organised and comfortable managing multiple reservations and priorities simultaneously.
- Someone who remembers faces, names and preferences.
- Calm and composed during busy periods.
- An excellent communicator with strong telephone and written etiquette.
- Detail-oriented with an understanding of premium restaurant service.
- Able to balance commercial table management with genuine hospitality.
- Someone who understands that a guest's first impression can define their entire experience.