You’ll look after our event guests – working closely with your team from early morning until late
You’ll coordinate events with all internal departments and ensure that everyone has all the necessary information
You’ll be responsible for translating menus and various event and sales documents (German/English)
You will be responsible for all group enquiries for 8 rooms or more
You will be responsible for preparing quotations, contracts and invoices
You will prepare forecasts, reports and sales analyses
You will attend internal meetings
You will act as the point of contact for the team in the manager’s absence
You will draw up training and rota schedules
You will actively maintain customer relationships and support sales activities
You will ensure compliance with hotel standards and quality assurance in the events department
You will enter bookings into the system, draw up rooming lists and prepare everything for a seamless check-in and stay
You conduct customer meetings on site and follow these up with telephone discussions.
You organise tours of the premises for event and corporate clients
You prepare for each shift and ensure that everything is tidied up afterwards
You keep a clear overview, even when every room in the hotel is booked out and things are getting hectic
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