How does your working day looks like ...
- You’ll look after our event guests – working closely with your team from early morning until late
- You’ll coordinate events with all internal departments and ensure that everyone has all the necessary information
- You’ll be responsible for translating menus and various event and sales documents (German/English)
- You will be responsible for all group enquiries for 8 rooms or more
- You will be responsible for preparing quotations, contracts and invoices
- You will prepare forecasts, reports and sales analyses
- You will attend internal meetings
- You will act as the point of contact for the team in the manager’s absence
- You will draw up training and rota schedules
- You will actively maintain customer relationships and support sales activities
- You will ensure compliance with hotel standards and quality assurance in the events department
- You will enter bookings into the system, draw up rooming lists and prepare everything for a seamless check-in and stay
- You conduct customer meetings on site and follow these up with telephone discussions.
- You organise tours of the premises for event and corporate clients
- You prepare for each shift and ensure that everything is tidied up afterwards
- You keep a clear overview, even when every room in the hotel is booked out and things are getting hectic