Royal Service Centre Agent
First impressions are everything! As a Telephone Operator, you will take care of the guests by answering to all the calls in our Royal Service Centre.
What you will be doing:
- Answer incoming calls promptly and professionally, providing exceptional service and ensuring all guest inquiries and requests are handled efficiently
- Act as the central point of contact for guests, coordinating with various hotel departments to ensure seamless communication and timely resolution of requests
- Take initiative to personalize each guest interaction, creating memorable experiences and exceeding guest expectations
- Promote hotel facilities, services, and special offerings, identifying opportunities to enhance the guest experience and satisfaction
- Maintain a courteous, friendly, and professional telephone manner while adhering to hotel standards and procedures
- Accurately record and relay messages, requests, and service follow-ups to ensure guest needs are met promptly and effectively