Act as a Brand Ambassador: Be a highly visible, charismatic ambassador for Sofitel and Accor, building deep connections with VIP guests, corporate partners, and the broader Auckland business community.
Cultivate a High-Performance Team: Recruit, mentor, and retain a world-class leadership team. Cultivate a commercial mindset across all departments, linking operational excellence directly to guest loyalty and profitability.
Drive Financial & Operational Performance: Take full P&L accountability to maximize profits, optimize operational margins, and consistently outperform financial targets through disciplined cost management and strategic resource allocation.
Strategic Revenue Management: Partner closely with Revenue, Sales, and Marketing teams to implement aggressive yield management strategies, maximizing RevPAR, Average Daily Rate , and market share .
Asset Management & Owner Relations: Build highly collaborative, transparent, and trusted relationships with property owners. Partner on strategic capital expenditure plans, ensuring investments directly enhance asset valuation and drive measurable ROI.
Elevate Brand Repositioning: Champion Sofitel’s global luxury standards, leveraging brand equity to position the property as Auckland’s premier luxury hotel for high-net-worth leisure travellers, corporate clients, and premium events.
Monitor Quality Metrics: Lead from the front to elevate guest satisfaction and luxury standards compliance, translating premium service quality into sustained brand loyalty and pricing power.
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