•Responsible for planning, implementing, and evaluating learning and development initiatives that support the hotel’s strategy, values, and culture.
•Collaborate with department heads to assess training needs and ensure programs address performance gaps.
•Design, deliver, and coordinate internal and external training programs to support staff development.
•Ensure that all training activities are tracked, documented, and analyzed for effectiveness.
•Promote a continuous learning culture within the hotel through creative training approaches and resources.
•Maintain strong relationships with external training providers, industry institutions, and academic partners.
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