Scope Of Position
To take responsibility in managing and leading the entire housekeeping and laundry departments. Overseeing stock control budgeting and personnel. To support housekeeping team alongside to provide consistently outstanding guest service, the highest standards of cleanliness and a motivated and intuitive workforce. To act as an ambassador Raffles London with guest, suppliers and colleagues and work closely with the Housekeeping Trainer to identify training needs and meet basic The Raffles London training deadlines.
Responsibilities
Operation
- To oversee department budgets, ordering, stock control and administration.
- Take a leading role in recruitment, onboarding and developing all housekeeping staff.
- To arrange weekly quality walk about with Contract Cleaners in Public Areas of the Hotel and the Residence.
- To spot check the Floor Housekeepers according to LQA / Raffles London Standards and record the scores and when necessary, provide with necessary training.
- To ensure weekly and monthly reports are sent out to relevant parties including agencies for temporary staff.
- To ensure rotas are posted and timesheets are closed within the deadlines
- To manage room set ups in line with guest requirements ensuring attention to detail and a presentable room layout has been achieved by the Floor Housekeepers
- To ensure the lost property procedure is adhered to, in line with security standards and returned appropriately.
- To conduct daily quality audit via Unifocus through the Hotel and the Residence.
- To ensure that the Housekeeping Team adheres to the Raffles London grooming standards.
- To ensure the wellbeing of our team and highlight any concerns to management.
- To be actively involved in mentoring, one on ones and appraisals.
- To work with the Office Coordinator in the morning/evening to organise specific cleaning in the Public area.
- To support the floor housekeeping team with any specific set up for Vip arrival or Press Junket and plan the manpower accordingly.
- To support the Assistant Housekeeper, with VIP arrivals and stayovers checks.
- To organise and contribute at the monthly department meeting and line up meetings.
- To prepare in Adaco the weekly order for the Housekeeping department.
- To lead and support the Head Porter, ensuring that the weekly ordering process is in-line with forecast.
- To ensure the stock takes are done in an orderly manner and to ensure correct stock levels in housekeeping stores i.e.: cleaning supplies/guest amenities, guest requests items, linen & bedding.
- To report and follow up with the Maintenance team any issue in the Public areas and rooms in the Hotel.
- Follow up on Out of Order and Out of Service rooms.
- Additional responsibilities in absence of line manager or senior employees.
- Perform other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Leadership
- Ensuring composure under pressure and providing leadership and guidance to the Team when required.
- Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.