We are looking for a Night Receptionist / Night Auditor to join our Front Office team at ibis budget London Heathrow Central.
As our Night Receptionist, you will be the face of the hotel during the night. You will welcome guests, support late arrivals and early departures, assist with guest queries, and help keep the hotel running smoothly while most of the world is asleep - glamorous, we know, but someone has to keep Heathrow moving.
You will play a key role in making sure our guests feel safe, looked after, and well cared for throughout the night. You will also support the general running of the hotel, complete night audit tasks, carry out safety checks, and help prepare the operation for the next day.
Your main responsibilities will include:
You will be trained in all front of house related functions, hotel safety procedures, and the systems needed to support you in the role.
To help you understand the guest journey first-hand, we will also arrange a one-night stay for you so you can experience the hotel from a guest’s perspective.
This is a great opportunity for someone who enjoys working independently, stays calm under pressure, and takes pride in making guests feel welcome - even at 3am, when everyone involved is running on airport coffee and pure determination.
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