Scope of position:
Under the general direction of the Housekeeping Management, ensure all linen is exchanged and delivered according to standards, all corridors are vacuumed, and every guest request is completed in a timely manner.
Responsibilities:
- Ensure the highest levels of guest service through the application of Fairmont Core standards and standard operating policies.
- To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
- To stock up all pantries with clean linen according to par-stock
- To assist the linen room as required with daily tasks.
- To report immediately any Lost and Found article(s) whether found in room, corridors, service lift landing, public areas, or basement.
- To report any equipment which is malfunctioning to the Floor Supervisor or Housekeeping Management.
- To be responsible to sign for assigned key, pager, work paper and return by end of shift.
- To ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
- To vacuum and dust all corridors and staircases as assigned by section.
- To bring any guest supplies daily to pantries according to daily order list and replenish service areas.
- To note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
- To move furniture from time to time.
- To refill daily chemicals.
- To clean all walls lights/ceiling lights as required
- To do brasso and clean windows with window frames in all arrival and long stay guest rooms.
- To assist with the removal of guestroom drapery for cleaning
- To conduct deep cleaning tasks as assigned (e.g., Spot carpet cleaning, shower head de-scaling, etc).
- To keep Housekeeping Office, floor pantries & storerooms clean & tidy always.
- To report anything which could be classed as a Health & Safety hazard.
- Assist in on job training of new House Attendants as and when required.
- To attend training courses given by Housekeeping and Human Resources
- To comply with any reasonable request by the Supervisor and Hotel Management.