The Banquet Operations Manager is responsible for planning, organizing, and overseeing all banquet and event operations to ensure exceptional guest experiences while maintaining the highest standards of luxury hospitality. This role leads the banquet team in delivering seamless execution of meetings, conferences, weddings, social events, and VIP functions, ensuring operational excellence, service quality, and profitability.
Key Responsibilities:
- Plan, coordinate, and supervise all banquet operations, ensuring events are executed according to established standards and guest expectations.
- Ensure banquet venues are properly prepared, including room setup, table arrangements, equipment, and amenities in accordance with event orders and brand standards.
- Monitor service delivery throughout each event to ensure consistency, efficiency, and personalized guest experiences.
- Handle guest feedback and complaints promptly, ensuring effective service recovery.
- Prepare duty rosters, manpower planning, and scheduling based on business levels.
- Conduct performance evaluations and identify development opportunities for team members.
- Monitor banquet labor costs, productivity, and operating expenses.
- Control inventory of banquet equipment, operating supplies, and linens.
- Support budget preparation and achieve departmental financial targets.
- Ensure compliance with food safety regulations, hygiene standards, occupational health and safety policies, and local regulations.
- Review Banquet Event Orders (BEOs) and ensure all departments are aligned.
- Prepare operational reports, productivity reports, attendance records, and event summaries.