The Executive Assistant Manager is responsible for assisting with the coordination and oversight of the hotels daily operations across all key departments to ensure effective service delivery, operational efficiency, and compliance with business and brand requirements
This position involves senior operational responsibility across the Rooms Division and Food & Beverage functions, including Front Office, Housekeeping, Reservations, Guest Services, and Engineering.
Key responsibility
- Drive performance and assist in the overall management and coordination of the hotels operations across multiple departments
- Support the delivery of consistent guest services and accommodation standards
- Monitor operational performance and assist in achieving budgeted financial targets
- Contribute towards revenue management strategies and activities including revenue generation, occupancy and room allocation oversight
- Work alongside Food & Beverage operations with service standards, cost control, and stock management
- Oversee Front Office and Reservations processes to ensure accurate billing and guest service delivery
- Partner with our People and Culture team to ensure retention and recruitment, training, performance management, and staff development
- Ensure compliance with workplace health and safety, fire safety, and operational policies
- Assist in maintaining property presentation standards and coordinating maintenance requirements
- Support operational reporting, audits, and compliance documentation