Shift Supervision & Post Control
• Lead assigned Security colleagues during the shift, ensuring correct deployment, punctuality, grooming, equipment readiness, and clear pre- and post-shift briefings.
• Supervise daily Security operations across assigned posts, including Control Room, lobby, loading bay, back-of-house, colleague entrance, visitor access, VIP parking, guest floors, outdoor areas, and patrol zones.
• Ensure essential company-issued equipment such as radio / communication device, torchlight, pocket mask, keys, passes, and first-aid items are available, controlled, and used properly.
• Conduct regular checks on Security colleagues and posts to confirm vigilance, adherence to standards, and effective handover.
Access, Patrols & Guest Safety
• Manage access points to ensure all colleagues, casual labour, vendors, contractors, suppliers, visitors, and vehicles enter through authorized channels.
• Maintain vigilance at pass counters and support the Visitor Management System, contractor controls, vehicle checks, and delivery access procedures.
• Perform roving safety and security patrols within and around the resort, including guest areas, heart-of-house, accommodation / service areas where applicable, and external resort surroundings.
• Identify fire hazards, unsafe acts, suspicious behaviour, breaches of procedure, or maintenance risks and take immediate corrective or escalation action.
Control Room, CCTV & Systems
• Be in charge of the Hotel Security Control Room during the shift and ensure all official documents are handled accurately according to SOP.
• Monitor CCTV coverage, alarms, access control, duress systems, fire-life-safety alerts, and security equipment, highlighting faults or unusual observations immediately.
• Support preliminary CCTV review for investigation and training purposes in accordance with privacy and evidence-handling standards.
• Coordinate with Engineering, IT, or relevant departments to report system faults, door lock issues, safe box concerns, and security equipment defects.
Emergency Response & Incident Reporting
• Respond to security, medical, fire, duress, lost child, crowd control, guest concern, suspicious activity, and other emergencies as quickly as possible.
• Perform First Aid / CPR / AED where trained and required, and coordinate with internal and external emergency responders.
• Gather facts, document incidents, prepare end-of-shift reports, complete accident / incident forms, and maintain accurate logbook entries.
• Handle lost and found reports, key and pass inventory, safe box issues, door lock concerns, lift control, VIP movement support, crowd control, and ushering duties as assigned.
Team Support & Compliance
• Coach Security Officers and CCTV colleagues on post standards, report writing, guest interaction, emergency procedures, and professional conduct.
• Ensure all activities comply with hotel policies, security protocols, confidentiality standards, Saudi regulations, and brand expectations.
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