We are seeking an enthusiastic and detail-oriented Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.
- Lead, coach, and develop the food and beverage team, fostering a collaborative, high-performing work environment.
- Deliver exceptional guest experiences by ensuring consistent adherence to luxury service standards and operational procedures.
- Manage daily outlet operations, including staffing, scheduling, and workflow to ensure efficient service and productivity.
- Monitor departmental financial performance, manage budgets, control labor and operating costs, and implement strategies to maximize profitability.
- Resolve guest concerns promptly and professionally to achieve the highest level of guest satisfaction.
- Maintain thorough knowledge of all food and beverage offerings, menus, promotions, and pricing.
- Ensure compliance with all company policies and applicable health, safety, sanitation, and alcohol service regulations.
- Analyze operational metrics and key performance indicators to identify trends and implement continuous improvement initiatives.
- Collaborate with culinary and hotel leadership to support departmental objectives and deliver seamless guest experiences.
- Perform other duties as assigned in support of business needs.