An Airport Services Executive is to meet and provide assistance to Hotel guests upon arrival and departure at the airport and generate additional room business at every given opportunity. He/ she is to ensure adherence to all standard policies and procedures as set by Accor.
- EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
- Coordinate and assist transportation requirements of guest
- Treat all guests and colleagues in a polite and courteous manner at all times
- Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
- Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized service
- Ensure a paging board is displayed to identify the guests arriving at the airport
- Ensure that you are having the daily arrival and departure report in order to monitor guest movement
- Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport
- Be aware of the local driving regulations and abide by them, be aware of the parking areas.
- Liaise closely with the Airport Manager and Concierge Manager in order to coordinate guest transportation.
- KEY OPERATIONAL RESPONSIBILITIES
Financial
- Must liaise with the hotel concierge and duty manager to ensure optimum utilization of the hotel car. fleet and maximize on revenue generation through local run.
- Must watch out for opportunities for additional hotel revenue through lay over / walk in/ missed flight guests etc.
- Must be aware of cost implications of car usage/ departmental budget and target revenue.
Operational
- Handling guest arrival with pick up request, and arrange transportation.
- Assist with guest luggage as and when required.
- Give all hotel facilities information to the guest and assists them in to the car.
- Assist guests with checking in on flights/ seat allocation / issuance of boarding pass
- Be aware of physically challenged guest requirements
- Inform duty manager, concierge or guest relation officers when VIP on their way to the hotel.
- Stand by at the arrival terminal for every flight arrival.
- Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.
- Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.
- Ensures the highest standard of professionalism and grooming of himself at all times
- Must follow the working schedule properly. Any changes to be reported and approved by concierge manager and airport manager
Occupational Health and Safety, interreact.
- Demonstrate Awareness of interreact, policies and procedures and ensure all procedures are conducted safely and within guidelines in your departments
- All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
- Engage Our Guests in a sustainable experience,
- Co-innovate with our partners to open up new horizons,
- Work hand-in-hand with local Communities for a positive impact,
- Move towards carbon neutral Buildings,
- Strive for zero food waste & healthy, sustainable Food,
- Act as an inclusive company for our people,
- Engage our Guests in a sustainable experience.