We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
- Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
- Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
- Manage call queues efficiently and minimize wait times while maintaining service quality
- Provide information about services, facilities, and organizational offerings to callers
- Take accurate messages and ensure timely delivery to intended recipients
- Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
- Maintain detailed call logs and records using telephone systems and organizational software
- Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
- Demonstrate professional telephone etiquette and communication skills at all times
- Assist with general administrative tasks as needed to support organizational operations
- Maintain confidentiality and handle sensitive information with discretion
- Provide feedback on caller concerns to management to support continuous service improvement