You'll be the friendly face greeting late arrivals, assisting guests throughout the night, and ensuring everything is set up for success the following day. Your responsibilities will include:
- Welcoming guests and delivering outstanding customer service.
- Managing check-ins and check-outs with confidence and professionalism.
- Completing night audit procedures and balancing daily transactions.
- Preparing reports and ensuring financial accuracy.
- Responding to guest requests and resolving issues with care and efficiency.
- Maintaining a safe, secure, and welcoming environment throughout the night.
- Supporting the wider Front Office team and hotel operations.
We're looking for someone who's organised, dependable, and genuinely enjoys looking after people.
You'll ideally bring:
- Exceptional communication and customer service skills.
- Strong attention to detail and accuracy.
- The ability to work independently and make sound decisions.
- A positive, can-do attitude and willingness to learn.
- Previous experience in hospitality, reception, reservations, or customer-facing roles is advantageous.
- Experience with hotel systems such as Opera Cloud is beneficial but not essential.
- The legal right to work in New Zealand.
Hospitality Runs 24/7
This role is part of a 7-day-a-week operation, so flexibility is essential.
You'll be rostered across nights, weekends and public holidays as required, making this a great opportunity for someone who enjoys variety and thrives outside of traditional business hours.