Ensure the Housekeeping operates successfully and in accordance with the standard of the hotel
Ensure that all daily guest rooms for arrivals are checked in advance and welcome amenities are appropriately set up
Ensure that all rooms are cleaned accordingly to arrival time
Work closely with Front Office and Engineering Department to ensure that rooms are blocked accordingly for maintenance
Ensures strict control of room keys for guests and other departments.
Conduct frequent and thorough inspections together with the Rooms Division Manager.
Ensures Housekeeping operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel, which will assist, with the maximisation of revenue.
Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures.
Ensures all Housekeeping personnel are aware of all room sales revenue targets and are kept informed of performance results.
Assigns responsibilities to Team leaders - Housekeeping.
Deploy staff to specific areas.
Coordinate and liaise with other related Departments.
Makes daily inspection of all areas, including public areas, guest floors, and guest rooms to ensure cleanliness and the maintenance of the premises.
Oversee inventory of room linen and Uniform with Team Leader -Housekeeping.
Check and control the overall operating expenses.
To monitor/oversee on job order issued to Engineering Department.
Establish rapport with guests maintaining good customer relationship and handle guest complaints, requests and enquiries on Housekeeping services
Personally and frequently verify that guests’ stay is receiving the best possible service in line with Accor standards.
Ensure that all V.I.P / Long Stay guests’ needs are met throughout their stay
Ensure that guest history records are up to date at all times
Oversee Laundry operations and ensure that Accor Brand Standards are met in terms of quality of service and product
Ensure the maintenance of back of the house areas and employee facilities like Locker Rooms.
Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition.
Support the implementation of a consistent guest recognition programme and maintain a relevant guest database
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