Front Desk Agent

At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations. As a Front Desk Agent you will greet arriving Guests and settle their accounts for the Hotel at the Reception Desk by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Demonstrate Fairmont’s brand service plus standards in all interactions
• Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards
• Remain observant and respond to each Guest who approaches the Reception Desk
• Is an ambassador of Fairmont Dubai by providing an excellent first impression
• Maintain a perpetual presence on the Reception Desk throughout the hours of the shift
• Greet all Guests courteously, using the Guest’s name whenever possible
• Follow Hotel’s telephone etiquette standards
• Follow Occupational Health & Safety regulations
• Ensure adherence to Fairmont’s Code of Ethics
• Drive Rate & RevPAR through up-selling room brand