Reporting to the Director of Event Sales & Services and Associate Director of Event Sales & Services, the Event Services Coordinator is responsible for managing the daily operations of the Event Services Team and providing comprehensive administrative support to Event Directors and Service Managers.
Key responsibilities include:
- Answer and manage incoming telephone communications in accordance with Fairmont Standards, ensuring professional and timely responses.
- Prepare and maintain accurate written correspondence, including contracts, proposals, reports, Banquet Event Orders (BEO), event schedules, printed menus, and formal communications.
- Administer information systems, including menu input, average check updates, BEO documentation, document template management, and inquiry assignment across multiple platforms.
- Generate and distribute daily, weekly, and monthly reports as required by the Event Services team.
- Coordinate site inspections, menu tastings, and internal communications with operational departments on behalf of management.
- Provide client support in the absence of an Event Services Manager, delivering professional and solution-focused service.
- Ensure event spaces and collateral materials maintain presentation standards consistent with luxury brand expectations.
- Facilitate effective communication between Banquets, Culinary, Rooms, and operational teams to ensure client needs and special requests are properly conveyed and executed.
- Provide administrative support and assume coordinator responsibilities across the Event Services Team as required.
- Other duties as assigned.
What is in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401k
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21