Guest Experience & Service Excellence
- Deliver warm, personalized, and professional service to children and parents at all times.
- Create a fun, welcoming, and inclusive environment within the Kids Club.
- Ensure all children feel engaged, safe, and valued during activities.
- Maintain luxury hospitality standards and uphold the Raffles brand image.
- Build positive relationships with families and encourage repeat participation in activities.
Activities & Entertainment
- Organize and lead daily entertainment programs, games, arts & crafts, educational activities, storytelling sessions, sports, and themed events.
- Conduct indoor and outdoor recreational activities suitable for different age groups.
- Participate in resort events, celebrations, and seasonal programs.
- Assist in preparing activity schedules and creative concepts for children’s entertainment.
- Encourage creativity, teamwork, and learning through engaging experiences.
Safety & Childcare Responsibilities
- Ensure the safety and wellbeing of all children under supervision.
- Follow child protection, safeguarding, and emergency procedures at all times.
- Maintain accurate registration and sign-in/sign-out procedures.
- Immediately report accidents, incidents, or guest concerns to management.
- Ensure all activities comply with resort health and safety policies.
Operational Responsibilities
- Maintain cleanliness, organization, and presentation of the Kids Club facilities.
- Ensure toys, equipment, and activity materials are properly maintained and sanitized.
- Monitor inventory levels of activity supplies and report replenishment needs.
- Support opening and closing procedures of the Kids Club.
- Assist other recreation operations when required.
Team Collaboration
- Work closely with Recreation, Front Office, Housekeeping, Security, and Food & Beverage teams to ensure seamless guest experiences.
- Participate in departmental meetings and training sessions.
- Promote teamwork and contribute positively to the resort culture.