Welcome and escort guests to their rooms, assist with luggage, and provide professional and attentive service throughout their stay.
Assist guests with luggage collection, storage, delivery, and room changes in accordance with hotel standards.
Maintain the cleanliness, presentation, and overall appearance of the main entrance and Lobby areas.
Handle guest messages, requests, and deliveries accurately and ensure they are communicated to the appropriate departments.
Support the Concierge and Front Office teams in delivering exceptional guest experiences.
Provide prompt, courteous, and personalized service, addressing guests by name whenever possible.
Maintain excellent knowledge of hotel facilities, restaurants, services, opening hours, and local information to assist guests effectively.
Ensure all guest belongings and property are handled with the highest level of care and attention.
Follow Fairmont Baku Hotel, Front Office, LQA, health & safety, and operational standards at all times.
Participate in departmental briefings, daily handovers, meetings, and training activities.
Support the onboarding and internal training of new colleagues.
Contribute to achieving high guest satisfaction and positive TrustYou survey results.
Maintain a professional appearance and comply with the hotel's grooming and uniform standards.
Report Lost & Found items and other relevant matters to the appropriate manager or Security Department in accordance with hotel procedures.
Complete all assigned duties efficiently and within the required timeframe.
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